government service

What the first impression of malaysia government service ?
The answer is ' SLOW, SLOW and SLOW '.
When citizens of our country go to government department, need to wait for long time to their turn.
At university also exist the same problem.
When beginning of new sem, we need to register our courses according to our planning and time table.
The problem exist when the group of specific courses provide by faculty are not enough to fulfill our need.
Example, group for management accounting course should be open for 4 class, but the faculty just open 2 class.
With the problem, students need to waste time go faculty office require open for new class. Sometimes, we have to wait half hour or one hour.
It is the faculty should plan early ? forecast how many students will take the paper and how many classes should be open ?
FACULTY OF ECONOMICS AND MANAGEMENT, it is should be more expert in planning and controlling ? but the fact is no ........
Anything problems is officer of faculty are not well prepared, when students refence to they. They didnt give correct answer to students. Sometime they will just say : " i don know about that" or " this problem not under us , please go for other department".
When you go another department suggest by officer, that department will answer " those are not under our authority, please ask your faculty office".
SHIT, the purpose of form office should able help students but now is give more troublems to students.
CLEANLY SEPARATE AUTHORITY BETWEEN DEPARTMENT - an concept in manegement , but how many government agency that able to do that ?
UPM try to get higher level by ACEDEMIC PERFORMANCE AUDIT that hope all students know that the visions, missions and objectives of UPM. But those target willnt achieve if the service of university didnt improve.
Talk about that, i was thinking about 'JAMUAN' at university.
Within one sem, we can see that those JAMUAN around faculty and hostel level. Those money should be use for other purpose.
Example is improve computer system, buying new book and material at library, improve uspot services, or maybe use to give scholarship to students.
As my opinion, government service was represent our country. So government should improve it time by time.